You're being a nudge!

There it was, a message screaming from my morning French vanilla latte –– each and every day.

But, was I listening? More importantly, was I acting on the nudge?

Starbucks has been working hard to change my behavior. They’ve been nudging me to order ahead and pick up my morning pick-me-up at the counter, instead of having to queue up –– or drive up.

There are perceived benefits for both of us. I don’t have to wait in a line, and they gain insights into my ordering habits through the Starbucks app.

That’s the coffee purveyor’s marketing machine at work.

This example lays the foundation for the nudge –– providing a person with a selection of options, but steering them toward the option that benefits them more.

The nudge is not the work of marketers –– rather, choice architects. And this is where change programs can soar, instead of joining the 70% that fail.

Two writers at McKinsey recently published a blog post on the use of the nudge.

In the post, Anna Güntner and Julia Sperling cite the work of Richard Thaler, winner of a 2017 Nobel Prize for his research on behavioral economics. (Check out our LinkedIn group, the involver, to read it.)

“The key, says Thaler, is to responsibly use ‘nudges’ –– subtle interventions that guide choices without restricting them,” to encourage people to make reasonable decisions that “make it more likely that they’ll land on the most beneficial decision for them –– and your organization,” report Güntner and Sperling.

So, how can we become skilled choice architects when it comes to encouraging change in our organizations?

Here are four steps, based on our work at The Involvement Practice, that should prove helpful:

Build awareness of your change through a creative teaser campaign.
Immerse your employees in the current state, followed by the desired future state.
Give employees the choice of several actions to take [insert nudge here] to support the change –– encourage them to choose one that benefits them –– and your organization.
Frequently remind them of their commitment to take that action and ask for feedback on how they’re progressing.

Now, if you’ll excuse me, I’m going to step away from my laptop, grab my smart phone and order my afternoon latte for pick up.

Thanks for being involved today,

Tim

How might the nudge improve your change work?

There's science behind the nudge. Learn how to apply choice architecture to improve the outcomes of your change programs in this book from behavioral economics expert, Richard Thaler.

Tim McClearyAugust 14, 2018Comment